4 Essential Keys to Effective Communication By Bento C. Leal’s | Summary
At the heart of Leal’s philosophy is the recognition of empathy as the essential ingredient for effective communication. Distinguishing between “capacity” and “ability,” he asserts that empathy is a skill that can be developed, challenging the notion that it is an innate trait. Leal differentiates empathy from sympathy, underscoring its power to connect with others…